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Project 9

Enhancing secure access to digital government services for Persons with Disabilities (PWD) in Kenya; This project aimed at implementing the recommendations from project 6 “Enhancement of Digital Accessibility of Government Services for Marginalized and Persons with Disability” whose objective was to carry out an assessment of gaps and challenges hindering effective delivery of government services to the vulnerable and marginalized citizens in Kenya during and after the COVID-19 pandemic.
The two main findings of the baseline study were; one, there lacked digital skills to access government digital services and two, the digital government services were inaccessible. Informed by the key finding of the baseline study, the project had two focus areas; the demand and the supply of digital government services.
The demand side aimed at capacity building persons with disabilities to enable them to securely access digital government services by providing digital literacy training, awareness creation, handholding, and mentorship. The program attached an application list of 1500 persons with disabilities, a total of 557 persons with disabilities comprising of 308 Male (55.3%) and 249 female (44.7%) were trained against a target of 545 persons translating to 102.2% thereby surpassing the project total target.
The supply side focused on enabling the government to provide secure accessible digital services by; provision of assistive infrastructure and technologies, sensitizing and creating awareness on digital accessibility to government officials, capacity building and handholding government ICT officers, web and content developers on web accessibility, reviewing government web platforms on web accessibility compliance, enhancing web platforms to be accessible and finally ensuring there is a proper digital accessibility monitoring and evaluation framework. As part of the project outcome 307 devices across 63 KNLS Centres were installed with assistive technologies, over 70 government officials from 15 MDAs were sensitized and trained and seven government platforms were reviewed for accessibility with two platforms being enhanced for accessibility.
The project purpose and outcomes were achieved through the collaboration of multiple stakeholders around different roles and key strategic contributions. The delivery mainly involved relevant Government Ministries, Departments & Agencies (MDA), Organizations of Persons with Disabilities, and Inspire Africa Initiatives International Limited providing the necessary Technical Leadership Expertise as required.